AGRO MARKET BOT

LEGAL & OPERATIONAL POLICIES

Developed by Salgro Limited

INTRODUCTION

Agro Market Bot is an innovative agricultural marketplace designed to simplify and strengthen agricultural trade across Africa through digital technology, automation, logistics coordination, and trusted marketplace systems.

The platform connects:

Farmers and produce sellers

Buyers and aggregators

Agro-input sellers

Delivery riders and logistics providers

Agro Market Bot is a solution developed and operated by Salgro Limited.

These policies govern the use of Agro Market Bot and all related services.

1. TERMS & CONDITIONS

1.1 Acceptance of Terms

By using Agro Market Bot, users agree to comply with:

These Terms & Conditions

Platform policies

Applicable laws and regulations

If users do not agree, they should not use the platform.

1.2 Eligibility

Users must:

Be at least 18 years old

Provide accurate information

Use valid contact details

Provide a valid NIN where required

1.3 User Categories

The platform supports:

Farmers/Sellers

Buyers

Input Sellers

Logistics Providers

Agents/Admins

1.4 Platform Role

Agro Market Bot acts as:

A digital marketplace facilitator

A communication and logistics coordination platform

Agro Market Bot does not:

Own listed products

Guarantee product quality

Act as the buyer or seller in transactions

1.5 User Responsibilities

Users agree to:

Provide truthful information

Respect marketplace rules

Avoid fraud or misleading listings

Deliver products as agreed

Pay agreed fees

1.6 Suspension & Termination

Agro Market Bot reserves the right to:

Suspend accounts

Remove listings

Block users

Report fraudulent activities

Without prior notice if platform abuse is detected.

2. PRIVACY POLICY

2.1 Data Collection

We may collect:

Full name

Phone number

NIN number

GPS/location data

Product listings

Transaction history

Delivery records

2.2 Purpose of Data Collection

Data is collected to:

Verify users

Match buyers and sellers

Improve logistics

Prevent fraud

Improve platform performance

2.3 Data Security

Agro Market Bot implements reasonable measures to:

Protect user information

Prevent unauthorized access

Secure transaction records

2.4 Data Sharing

User data may be shared only:

Between transacting parties

With logistics providers

When required by law

With verified partners for operational purposes

We do not sell personal user data.

2.5 User Consent

By using the platform, users consent to:

Data processing

Marketplace communication

Transaction notifications

3. NIN VERIFICATION POLICY

3.1 Mandatory Verification

The following users must provide valid NIN:

Sellers

Input sellers

Logistics providers

3.2 Verification Purpose

NIN verification helps:

Build trust

Prevent fraud

Improve accountability

Protect marketplace users

3.3 False Information

Providing false or stolen identity information may result in:

Permanent suspension

Reporting to authorities

Legal action where necessary

4. SELLER POLICY

4.1 Product Listings

Sellers must:

List accurate products

State realistic quantities

Use honest pricing

Maintain communication with buyers

4.2 Prohibited Activities

Sellers may not:

Sell illegal products

Misrepresent goods

Manipulate prices unfairly

Scam buyers

4.3 Delivery Responsibility

Sellers must:

Prepare products on time

Cooperate with delivery agents

Ensure products match descriptions

5. 🛒 BUYER POLICY

5.1 Buyer Conduct

Buyers must:

Provide accurate delivery details

Make agreed payments

Avoid false orders

Treat sellers respectfully

5.2 Order Commitment

Confirmed orders are considered valid marketplace transactions.

Repeated fake orders may lead to account restrictions.

6. 🚚 LOGISTICS & DRIVER POLICY

6.1 Driver Requirements

Drivers/riders must:

Provide valid identification

Use roadworthy vehicles

Follow local transport laws

6.2 Delivery Conduct

Drivers must:

Handle goods responsibly

Deliver within agreed timelines

Maintain professional behavior

6.3 Prohibited Conduct

Drivers may not:

Tamper with goods

Demand unauthorized fees

Use abusive behavior

Share customer information improperly

7. 💰 PAYMENT & COMMISSION POLICY

7.1 Marketplace Fees

Agro Market Bot may charge:

Transaction commissions

Delivery commissions

Promotional fees

Applicable fees will be communicated clearly.

7.2 Payment Methods

Supported methods may include:

Cash

Mobile Money

Bank transfer

Other approved digital methods

7.3 Failed Payments

Agro Market Bot reserves the right to:

Delay transactions

Suspend services

Restrict accounts

For unpaid or disputed transactions.

8. 📦 DELIVERY & LOGISTICS POLICY

8.1 Delivery Coordination

Agro Market Bot may:

Match users with drivers

Estimate delivery fees

Provide delivery tracking

8.2 Delivery Delays

Agro Market Bot is not responsible for delays caused by:

Weather

Road conditions

Mechanical breakdown

Force majeure events

8.3 Delivery Disputes

Users should report disputes within 24 hours of delivery.

9. ⭐ RATING & TRUST POLICY

Users may rate:

Sellers

Buyers

Drivers

Agro Market Bot may use ratings to:

Improve matching

Prioritize trusted users

Detect abuse

Fake reviews are prohibited.

10. ⚠️ FRAUD & ABUSE POLICY

The following activities are strictly prohibited:

Fraud

Identity theft

Fake transactions

Harassment

Spam

Unauthorized platform use

Violations may result in:

Account suspension

Permanent ban

Legal action

11. MARKET PRICE DISCLAIMER

Market prices provided on Agro Market Bot:

Are informational only

May vary by location

Are not guaranteed market rates

Users are encouraged to negotiate independently.

12. 🌍 PLATFORM AVAILABILITY

Agro Market Bot aims to provide reliable services but does not guarantee:

Continuous uptime

Error-free performance

Uninterrupted access

Maintenance and upgrades may occur periodically.

13. 🧑‍💼 HUMAN SUPPORT POLICY

Some transactions may require human intervention for:

Verification

Dispute resolution

Large transactions

Logistics coordination

14. ⚖️ LIMITATION OF LIABILITY

Agro Market Bot and Salgro Limited shall not be held liable for:

Product quality disputes

Delivery failures beyond reasonable control

User misconduct

Indirect financial losses

15. 🔄 POLICY UPDATES

Agro Market Bot reserves the right to:

Modify policies

Update terms

Improve operational procedures

Users will be notified where necessary.

16. 📞 CONTACT INFORMATION

Agro Market Bot

Developed by Salgro Limited

Support:

Phone: +232 79326000 / +23288580063

Email: info@agromarket.sl

Website: www.agromarketbot.com